Orders, Deliveries and Returns

Any questions before ordering?

Do you have any questions about delivery, installation or maintenance?

You will surely find your answer here, if however this is not the case, we invite you to contact us at contact@hudor.fr or to call us at +33663488027

How to order?

Directly online via our website or through our sales team.

What are the manufacturing and delivery times?

Standard products: fast shipping (5 working days).
Personalized products: deadline communicated during the quote (engraving, specific finish, custom components).

How do I track my order?

You will receive a confirmation email and tracking number upon shipment.

How do I change my order?

If your order has not yet been shipped

Before sending your items, we are still able to make any desired changes to your order.

If your order is already being shipped at the time of your request, we will no longer be able to modify it.

You will then need to receive the package and return it to us.
Upon receipt we will be able to send you your new order.

How do I cancel my order?

If you wish to cancel your order, please write to us quickly at support@hudor.fr .

Please note that for custom orders, modifications and cancellations are not possible.

Case 1: The order has not yet been shipped

If your request is made before shipping, cancellation is possible and free of charge for any standard order.

We will then proceed with the cancellation and refund within 14 working days , directly to the payment method used during your purchase.

Case 2: the order is already being shipped

Once the order has been shipped, cancellation is no longer possible.

You will need to accept delivery and then request a return according to our terms and conditions.

Deadline: 30 days from receipt of the product to make your request.
Costs: return and its organization are your responsibility.

The refund will be made within 14 working days after receipt and verification of the condition of the items in our warehouses.

Case No. 3: professional clients

Professional customers who have a pro account with us have 365 days to request a return for products. Please note that products must be new and in their original packaging.

What payment methods do you accept?

Bank cards, wire transfers, and solutions tailored to professionals. All payments are secure.

Do you offer quotes for professionals?

Yes, architects, decorators and specifiers benefit from personalized quotes based on quantities, finishes and project deadlines.

Can I return a product?

Standard products: return possible within 30 days in their original condition.

Personalized products: not returned or exchanged.

What should I do if my product arrives damaged?

Contact our customer service within 48 hours with photos. We will offer you an exchange or replacement.

Do you ship internationally?

Yes, our products are shipped to Europe via Chronopost and their network of specialized partners.

For other destinations, please contact us at contact@hudor.fr

What is the warranty period for our products?

All our products come with a 2-year warranty. However, this warranty does not cover damage resulting from misuse or failure to follow Hudor's maintenance and installation recommendations.

Facility

Install our products

To ensure optimal installation, please carefully review our manuals and follow the detailed instructions step by step.

If you have any problems, our team is available to help you at: support@hudor.fr

Missing pieces

If your package does not contain all the parts necessary for installation, contact us at support@hudor.fr specifying the missing items.

Part damaged during installation

If a part was damaged during installation, please email us at support@hudor.fr and attach photos. We will diagnose the problem and recommend a suitable solution.

What are the main parts of a faucet?

A faucet is generally composed of:

Handle(s) : Control flow and temperature.
Spout : delivers water.
Aerator : reduces splashing and regulates flow.
Cartridge : regulates the internal flow and mixes hot and cold water.
Body : main structure.
Fasteners : ensure anchoring to the sink or worktop.

Can I install a faucet myself?

Yes, some models are easy to install. However, for complex configurations, professional installation is recommended.

What tools are needed for installation?

Adjustable wrench or basin wrench
Screwdriver
Sealant or silicone (if required)
Sealing tape
Multi-grip pliers
Flashlight
Tape measure

How long does an installation take?

Removing the old faucet is often the longest part. Installing a new one usually takes less than an hour, barring complications.

Interview

The tap bodies

Choose softness : Use a clean, soft cloth. Avoid abrasive sponges and rough microfibers that could damage surfaces.

Avoid steam : Do not use a steam cleaner, as high temperatures may damage internal components.

Choose a suitable detergent : prefer gentle products, for example those based on citric acid.

Avoid harsh products : Avoid any detergent containing hydrochloric, formic, acetic, or bleach acids. Phosphoric acid-based products may be tolerated in some cases, but are not recommended.

Do not mix products : combining different detergents can cause harmful chemical reactions.

Apply correctly : Never spray the product directly onto the shower. Place it on a soft cloth before cleaning.

Rinse thoroughly : always finish by rinsing with clean water to remove all traces of product.

The aerator

If the water jet becomes less regular, it is recommended to clean the aerator.

Simply remove it and soak it in hot water with a few drops of mild detergent to effectively remove limescale deposits.

Cartridges and inverters

These mechanisms require regular servicing, generally every one to three years, depending on the quality of the water distributed.

It is recommended to use a food-grade silicone-based grease, enriched with Teflon particles. This type of lubricant ensures perfect sealing, extends the life of components and guarantees optimal user comfort.